Refund Policy

HomeRefund Policy

At Adistane, we are committed to ensuring your satisfaction with every purchase. If for any reason you're not completely happy with your jewelry, we offer a straightforward refund process, subject to the following terms and conditions.

1. Refund Eligibility
To be eligible for a refund, your item must meet the following criteria:
  • The item must be returned within 30 days of the delivery date.
  • The item must be in unused, unworn, and original condition, with all tags and packaging intact.
  • Jewelry must not show signs of wear or damage (e.g., scratches, tarnishing, or alterations).

2. Non-Refundable Items
The following items are not eligible for refunds:
  • Custom or Engraved Pieces: Personalized, custom-designed, or engraved jewelry is non-refundable, unless defective or damaged during shipping.
  • Sale or Clearance Items: Items purchased during promotions or marked as final sale cannot be refunded.
  • Earrings: For hygiene reasons, earrings cannot be returned or refunded unless defective.

3. How to Request a Refund
To request a refund, follow these steps:
  • Contact our Customer Service team at [Customer Service Email] or [Phone Number] within 30 days of receiving your order.
  • Provide your order number, details of the product, and the reason for your refund request.
  • Once your request is approved, we will provide you with a Return Authorization (RA) number and return instructions.
  • Return the item in its original packaging, securely wrapped, to the address provided by our team. We recommend using a traceable and insured shipping method to ensure the safe return of your jewelry.

4. Refund Process

Once we receive and inspect the returned item, we will process your refund. If your return is approved, the refund will be issued to the original payment method. Please note that it may take 5-7 business days for the refund to appear on your account, depending on your payment provider.

5. Return Shipping Costs
  • Standard Returns: Customers are responsible for the cost of return shipping, unless the item is defective, damaged, or incorrect.
  • Incorrect or Damaged Items: If you receive a damaged or incorrect item, we will cover the cost of return shipping and provide you with a replacement or refund.

6. Exchanges

If you would like to exchange your item for a different size, color, or style, please contact us within 30 days of receiving the item. We will guide you through the exchange process. Any price differences will be handled accordingly.

7. Late Returns

Returns received after the 30-day return period may not be eligible for a refund, unless the item is defective or there are extenuating circumstances.

8. Defective or Damaged Items

If your jewelry arrives damaged, defective, or not as described, please contact our Customer Service team within 7 days of receiving your order. We will provide a full refund or a replacement at no additional cost to you.

9. Contact Us
If you have any questions or need assistance with your return or refund, please don't hesitate to contact us at:
  • Email: adistane9@gmail.com
  • Phone:+91 81412 68000
  • Address:F-11, Sarthi Complex, Varachha Main Road, Hirabaug, Surat.