Return Policy

HomeReturn Policy

Privacy Policy

1. Can I Return an Item?

Yes, we accept returns under the following conditions:

  • The item must be unused, unworn, and in its original condition with all tags and packaging intact.
  • Returns must be initiated within [X] days of delivery.

2. Are All Items Eligible for Return?

No, the following items are not eligible for return:

  • Custom-made or personalized jewelry.
  • Engraved items.
  • Final sale or clearance items.
  • Earrings (for hygiene reasons).

3. How Do I Initiate a Return?

To initiate a return:

  • 1.Contact us at [your-email@example.com] or [your-phone-number] within [X] days of delivery.
  • 2.Provide your order number and reason for return.
  • 3.Follow the return instructions provided by our team.

4. Who Pays for Return Shipping?
  • If the return is due to a defect or error on our part, we’ll cover the return shipping cost.
  • For other returns, customers are responsible for the return shipping costs.

5. How Will I Receive My Refund?
  • Refunds are issued to the original payment method within [X] business days after we receive and inspect the returned item.
  • Original shipping costs are non-refundable unless the return is due to our error.

6. Can I Exchange an Item?

Yes, exchanges are allowed for eligible items:

  • Contact us within [X] days of delivery to request an exchange.
  • Exchanges are subject to product availability.

7. What If My Item Is Damaged or Defective?

If you receive a damaged or defective item:

  • Notify us within [X] days of delivery.
  • Provide photos of the damage or defect.
  • We’ll arrange for a replacement, repair, or refund.

8. Can I Return Items Bought In-Store?

[If applicable] Items purchased in-store can be returned at the same location within [X] days, following the same conditions as online purchases.

9. Are Gift Returns Allowed?

Yes, gift returns are eligible for store credit or exchange if the return request meets our conditions..

10. How Do I Track My Return?

Once your return is shipped, you can track it using the carrier's tracking number. Notify us once it's on its way so we can expedite the process.

11. Can I Cancel an Order?

Orders can be canceled if the request is made within [X] hours of purchase. Contact us immediately if you need to cancel.

12. How Can I Contact You About Returns?

For return inquiries, contact us at:

Email: adistane9@gmail.com

Phone: +91 81412 68000